General description

At SPIKY, we specialize in building and implementing smart customer clubs on Shopify.
The clubs allow you to strengthen the relationship with customers, increase loyalty, and turn returning customers into true brand ambassadors – through points, personal promotions, and unique benefits.

Benefits for business

• Retaining existing customers – strengthening loyalty and increasing customer lifetime value (LTV).
• Encourage repeat purchases – points, credit, and rewards encourage return to the store.
• Full customization – promotions and benefits by customer type (VIP, wholesaler, new).
• Full automation – accumulation, redemption, and customer reminders – everything is managed automatically.

Examples of solutions we implement

• Points system – accumulated on every purchase and converted into benefits.
• Cashback – Returning a percentage of the purchase as credit for future use.
• VIP Program – different levels (Silver, Gold, Platinum) with customized benefits.
• Birthday benefits – personal coupon, discount or gift.
• Connection to email and SMS systems – sending targeted updates and offers.

Technologies and applications we work with

• LoyaltyLion , Joy , Smile.io
• Customized developments in BASE44 for stores with unique needs
• Integration with Klaviyo / Flashy for email automation

Our work process

1. Characterizing business needs – what are the goals: loyalty, repeat purchases, VIP?
2. Building the club structure – points model, cashback, stages and benefits.
3. Shopify integration – connection to the correct application or customized development.
4. User experience design – customer profile pages, displaying points and balances.
5. Launch and ongoing support – monitoring data and upgrading according to results.

Who is the service suitable for?

• Fashion and lifestyle stores that want to turn loyal customers into a community.
• Brands with a regular audience – who want to reward every purchase.
• B2B stores – with a structure of budgets, credit, and customer terms.
• Premium brands – who want to offer a true VIP experience.